FAQs - ShipAnt

Q: How to track my order status on ShipAnt

Do I need to register on ShipAnt to track my order status? No, you do not forced to register on ShipAnt. Once you applied ShipAnt order fulfillment service, we will need to integrate your store with our ERP system to update the order information so that the warehouse could start to fulfill orders after you paid money. You can take a look ShipAnt dorpshipping service and procedure via www.shipant.com/service. The warehouse fulfill orders step by step follow the dropshipping service listed in ShipAnt. However, due to ShipAnt ERP system is developed in Chinese and the operation is complicated, thus it isnt so convenient to track each order status and make note by dropshippers. How to track my order status on ShipAnt ? Once we established the order fulfillment partnership, we will create wechat group and skype group for each client store and invite warehouse people and clients, customer service, partners and VA etc. join the group together to follow the daily order status and respond fasterly. Of course, if you know some Chinese and plan to stock inventory in ShipAnt warehouse, we can also invite you and open a warehouse account for you to check the order status for items quantities purchased, received and on the way, shipped, await shipping etc.

Q: How much you charge for product photo video service

ShipAnt is testing the product photo video service for few clients who need to take photos for products currently, for example, clothing, jewelries, toys, electronics, home decor, pet supplies, bags, shoes etc. We can help you make unique product photos in high quality to meet your requirements. As for product videos, currently we cannot offer this service as it takes longer time to communicate the idea too shoot videos, edit and dubbing to make the video more attractive. If you need take product videos we suggest you looking for more professional video shooting studios or we can help you ask the supplier if they have high quality product videos for you to advertise. How much we charge for product photo service ? The price isnt fixed due to the photo shooting requirements, but if you need product photo service you will need to provide us photo sample, your requirements in details. Due to the time concern, we only offer one modification after providing the product photos, thus please be sure to explain your photo shooting ideas the more detail the better.

Q: How to ship from China to EU countries without IOSS

All the packages under 150 EUR ship to EU countries need to pay VAT tax after the new regulations became effective on July 1st, 2021. For eCommerce sellers who target EU market will need to apply for an IOSS code to pay the VAT when packages ship to EU countries. However, for startups apply an IOSS cost more than 1000 usd, how to ship from China to EU countries without IOSS? ShipAnt could help you prepay the VAT in advance to save the package shipping delivery time from China to EU, since different EU countries have different VAT rates, and the VAT prepaid service charges 5 to 15 EUR per package for the DDU shipping delivery terms, ShipAnt charges 5% commission to how you ship from China to EU countries without IOSS.

Q: How to dropship from China to EU if I havent registered IOSS

The EU countries new VAT rules will applied on 1st July, 2021. In short there's no free tax anymore for all the ecommerce small packages ship to EU. Thus lots of sellers target EU market registered VAT or set up companies to sell in EU，sellers outside EU countries also could register IOSS to pay VAT. What if I havent registered IOSS can I still dropship from China to EU? Yes of course, ShipAnt just help you ship the same way from China to UK as its new VAT rule released earlier, we can help you prepay the VAT and account into shipping cost, the custom tax + vat fee might be around 20% to 30% of the declared value, in this way the delivery time slightly slower than the package has IOSS as the EU customs takes longer time to proceed at the beginning. Based on your dropshipping period, if you just start with less than 10 orders per day in EU countries you can skip the IOSS at the beginning, if you already running sucessful dropshipping business and have bigger business plan we suggest you register IOSS to save cost and provide better user experience.

Q: What jobs involved in Shipant quality inspection

There are mainly 3 jobs included in QC. The first one is that ShipAnt warehouse will check the flaws and brokens of the products received one by one and pick out the color difference, size difference, flaws, stains as well as broken products for return and exchange; The second one is to remove the supplier packaging, tag, label according to dropshipper requirements; the third one is repack. Does Shipant QC 100% pick out the flaw products? It is very hard especially the clothing has lots of aspects and standards, we can only help you reduce the aftersale rates caused by product flaws but we cannot 100% remove them. But if dropshipper provide us a standard clothing QC standard we can help you maximum pick up the flaw goods. In addition, QC doesnt mean functional test, it is just a visual check. If you dropship electronics from China, then you may need functional test, for example, test the air pod sounds etc.