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FAQ2021-07-19T06:58:49+00:00
Can I get compensate if the products broken during shipping2021-08-20T06:06:31+00:00

According the international courier rule, if the outside packaging box isnt broken, the broken goods inside cannot get compensation. ShipAnt warehouse provide multiple packaging material such as bubble column, foam and carton box to strengthen and damping protect the goods during international shipping. However, the package is totally out of control during shipping.

To provide better experience for dropshippers who sell glasses, vase, home decor, lamp, toys as well as other fragile goods shipping from China, ShipAnt charge $0.5 per order(under 2kg) to insure the fragile goods broken during shipping, which means ShipAnt will pay for the total cost of the reshipping goods even courier do not compensate.

If you are dropship fragile goods from China to EU or USA, you can contact ShipAnt sales with your requirements in details, once we make an agreement on the fragile goods dropshipping service, we will take full responsibilities and compensate if the goods broken during shipping.

Can we sign contract to apply ShipAnt order fulfillment service2021-08-19T06:50:52+00:00

Yes of course we can sign dropshipping service contract, before that you can take a look at ShipAnt Terms of Service,then you can add the terms of your concerns such as product qualities, aftersale service and standard etc., after we modified the terms and agreed by both of us, we can print and sign the contract before we start to fulfill orders in your store.

How to track my order status on ShipAnt2021-08-17T01:24:33+00:00

Do I need to register on ShipAnt to track my order status? No, you do not forced to register on ShipAnt. Once you applied ShipAnt order fulfillment service, we will need to integrate your store with our ERP system to update the order information so that the warehouse could start to fulfill orders after you paid money.

You can take a look ShipAnt dorpshipping service and procedure via www.shipant.com/service. The warehouse fulfill orders step by step follow the dropshipping service listed in ShipAnt. However, due to ShipAnt ERP system is developed in Chinese and the operation is complicated, thus it isnt so convenient to track each order status and make note by dropshippers.

How to track my order status on ShipAnt?  Once we established the order fulfillment partnership, we will create wechat group and skype group for each client store and invite warehouse people and clients, customer service, partners and VA etc. join the group together to follow the daily order status and respond fasterly.

Of course, if you know some Chinese and plan to stock inventory in ShipAnt warehouse, we can also invite you and open a warehouse account for you to check the order status for items quantities purchased, received and on the way, shipped, await shipping etc.

 

How much you charge for product photo video service2021-08-17T00:57:48+00:00

ShipAnt is testing the product photo video service for few clients who need to take photos for products currently, for example, clothing, jewelries, toys, electronics, home decor, pet supplies, bags, shoes etc. We can help you make unique product photos in high quality to meet your requirements. As for product videos, currently we cannot offer this service as it takes longer time to communicate the idea too shoot videos, edit and dubbing to make the video more attractive. If you need take product videos we suggest you looking for more professional video shooting studios or we can help you ask the supplier if they have high quality product videos for you to advertise.

How much we charge for product photo service? The price isnt fixed due to the photo shooting requirements, but if you need product photo service you will need to provide us photo sample, your requirements in details. Due to the time concern, we only offer one modification after providing the product photos, thus please be sure to explain your photo shooting ideas the more detail the better.

Can you help me consolidate ship orders from multiple suppliers in China2021-07-19T12:59:05+00:00

Yes of course, ShipAnt offers consolidate shipping service to help you dropship and wholesale from multiple suppliers in China. If you dropship from China, our pick pack service will pick up each items in the order to consolidate into one package, if you wholesale from China 1688, our consolidate service will help you conbine multiple items from different Chinese suppliers into one or multiple packages with one shipment to save shipping cost.

How to ship from China to EU countries without IOSS2021-07-19T08:13:34+00:00

All the packages under 150 EUR ship to EU countries need to pay VAT tax after the new regulations became effective on July 1st, 2021. For eCommerce sellers who target EU market will need to apply for an IOSS code to pay the VAT when packages ship to EU countries. However, for startups apply an IOSS cost more than 1000 usd, how to ship from China to EU countries without IOSS?

ShipAnt could help you prepay the VAT in advance to save the package shipping delivery time from China to EU, since different EU countries have different VAT rates, and the VAT prepaid service charges 5 to 15 EUR per package for the DDU shipping delivery terms, ShipAnt charges 5% commission to how you ship from China to EU countries without IOSS.

How to dropship from China to EU if I havent registered IOSS2021-06-24T02:45:21+00:00

The EU countries new VAT rules will applied on 1st July, 2021. In short there’s no free tax anymore for all the ecommerce small packages ship to EU. Thus lots of sellers target EU market registered VAT or set up companies to sell in EU,sellers outside EU countries also could register IOSS to pay VAT.

What if I havent registered IOSS can I still dropship from China to EU? Yes of course, ShipAnt just help you ship the same way from China to UK as its new VAT rule released earlier, we can help you prepay the VAT and account into shipping cost, the custom tax + vat fee might be around 20% to 30% of the declared value, in this way the delivery time slightly slower than the package has IOSS as the EU customs takes longer time to proceed at the beginning.

Based on your dropshipping period, if you just start with less than 10 orders per day in EU countries you can skip the IOSS at the beginning, if you already running sucessful dropshipping business and have bigger business plan we suggest you register IOSS to save cost and provide better user experience.

How to dropship liquids and batteries product from China2021-06-07T06:34:05+00:00

Can you help me dropship liquids products like cosmetics, gem, cream, facial masks and electronics that contains builtin batteries from China to overseas? Yes we can, but currently we can only dropship liquids products less than 50ml and builtin batteries product less than 10,000mah.

The liquids and batteries products have potential risks to threat the fly securities, thus they are very sensitive products, if you need to dropship cosmetics products from China, you may need to confirm with the supplier about the liquids volume and then check which ways as well as delivery time for dropshipping. You are welcome to send inquiries with product photos in details.

What are the Shipant order fulfillment procedure dropshipping from 1688 Taobao2021-04-24T07:07:22+00:00

The order fulfillment procedure dropshipping from 1688 Taobao is a little complicated and can be divided into 16 steps which include store integration, update orders, sourcing purchasing, Arrive Shipant warehouse, QC, repacking, custom label packaging, barcode, update inventory& warehousing, filter complete orders, print shipping label, update tracking to store, pick up from warehouse, confirm orders, pack, shipping from China, update bill and aftersale.

You can check 1688 Taobao dropshipping procedure in Shipant service page in details and let us know if you have any questions.

What’s the ePacket shipping delivery time in 20212021-04-22T06:42:50+00:00

Currently ePacket shipping delivery time slightly faster than 2020 pandemic period, but the shipping rates increased a lot in 2021, the delivery time still take 15 to 40 days shipping from China to EU and USA. Compared to 4PX Yunexpress it isnt that stable while the shipping cost isnt competitive.

However, ePacket doesnt calculate volume if the products volume doesnt exceed its volume restriction, and the failed delivery will be returned to our warehouse for free. You can compare small package line and ePacket to select the right one dropship from China.

What jobs involved in Shipant quality inspection2021-04-22T06:20:12+00:00

There are mainly 3 jobs included in QC. The first one is that ShipAnt warehouse will check the flaws and brokens of the products received one by one and pick out the color difference, size difference,  flaws, stains as well as broken products for return and exchange; The second one is to remove the supplier packaging, tag, label according to dropshipper requirements; the third one is repack.

Does Shipant QC 100% pick out the flaw products? It is very hard especially the clothing has lots of aspects and standards, we can only help you reduce the aftersale rates caused by product flaws but we cannot 100% remove them. But if dropshipper provide us a standard clothing QC standard we can help you maximum pick up the flaw goods.

In addition, QC doesnt mean functional test, it is just a visual check. If you dropship electronics from China, then you may need functional test, for example, test the air pod sounds etc.

Why should I choose ShipAnt dropshipping agent service2021-04-22T04:00:03+00:00

Based on ShipAnt dropshipping experience in the past years, now we focus on more to help dropshipping provide personalized dropshipping service, faster processing and delivery time and solve aftersale issues for better user experience, in this case we can bind our business to grow together for a long time partnership.

Compared to other Chinese dropshipping agent service, ShipAnt personalized dropshipping service range from sourcing to aftersale to make dropshipper focus on store marketing and more important works. We continually update our warehouse hardware, software and trainning staff for faster order processing at most 1 to 2 days(except holidays). Meanwhile, we have professional aftersale team to follow all the abnormal package delivery, more guarantees to protect dropshipper and their clients.

Compared to other dropshipping agent, our labor cost and fulfillment cost is higher, thus we have 100 orders per month moq and our service fee might not be the cheapest as we try our best to help clients save cost and create value for their business.

How can ShipAnt guarantee ship high quality products to clients2021-04-22T06:21:25+00:00

ShipAnt mainly control product quality in 2 steps, the first step is our sourcing team only buy reliable supplier products with best sales based on their experience and Alibaba platform rules, the second step is to check product quality before repack and ship from China. In this two steps we can guarantee the products shipped from China without flaws or broken.

However, since we cannot control the international shipping part, the products especially fragile goods damaged during shipping we can only help you strengthen package to reduce the damage rates. In addition, if you need high quality products which also means the product price isnt the cheaper the better, that means you cannot order products only based on price.

Where I can get some reviews on ShipAnt dropshipping service2021-03-13T07:00:13+00:00

ShipAnt do not require our clients to review or recommand our dropshipping service on their social networks, we purely provide comprehensive service include sourcing, purchasing, QC, repacking, private label and customize packaging, warehousing inventory, pick pack, shipping and tracking as well as aftersale to satisfy our clients dropshipping requirements at affordable cost and help them grow their business.

Thus we have no dropshipping service reviews available but hussle free dropshipping solutions for Amazon, Shopify and eBay eCommerce sellers.

Can you suggest 2021 trending products for dropshipping2021-03-13T06:50:22+00:00

ShipAnt do not suggest trending products or best seller products based on our existing clients as that’s confidential for our clients, furthermore, the trending products have good sales in other stores not necessarily have good sales in your store. Thus product selection is the basical works you should study online and test yourself.

However, if you want to sell niche products or general products in your store, we can help you source or suggest some quality dropshipping suppliers based on our experience.

How much you charge to help me check product quality2021-01-05T06:28:05+00:00

ShipAnt offers QC service to ensure the products shipping from China in good condition. However, QC service doesnt equal test service, you can check the ShipAnt QC service in details.

The QC service fee included in the service fee per order, you do not have to pay individually.

Where I can check ShipAnt shipping rates2021-01-05T06:21:35+00:00

No matter small packages or big packages, air, sea and train delivery shipping rates affected greatly by COVID19 in 2020, the shipping rates changed week by week, thus we havent published the real time shipping rates for all the ways shipping from China.

Please contact ShipAnt to get the latest shipping rates for all the shipping ways listed in our website if you need to estimate shipping cost.

Can I check real time inventory if I stock in ShipAnt warehouse2021-01-04T07:55:59+00:00

Yes of course, there are 2 ways for you to check the inventory in ShipAnt warehouse once we start to help you dropshipping from China. The first way is to export your inventory regularly per week via xls file, another way is to apply one ERP account for you to check inventory in our system.

How long time ShipAnt stock my goods for free2021-01-04T07:43:17+00:00

ShipAnt will stock your goods for free as long as you have stable sales ship from China and we will continually expand our warehouse storage volume based on your requirements.

Do I have to buy stock in ShipAnt warehouse2021-01-04T07:38:59+00:00

No, you do not have to buy stock in adavance when you dropship from China at the beginning. When you have more stable sales, you can think about wholesale best seller products to increase profits margin and reduce delivery time.

What dropshipping platforms you support2021-01-04T07:34:00+00:00

ShipAnt could integrate with the most popular dropshipping platforms, in addition to Shopify, we also supports Amazon, eBay, Shopee, Lazada, Tophatter, Wish, Woocommerce and Mengato etc.

How do I track orders after you fulfilled2021-01-04T07:30:41+00:00

Each package ShipAnt fulfilled we will upload the tracking number to your store automatically, it can be tracked via its official website or tracking websites like 17track etc.

What’s the cheapest and fast way dropship from China2021-01-04T07:22:24+00:00

Frankly speaking there’s no cheapest yet fast way for shipping as they are conflict. The shipping rates mainly depends on the product name, weight, volume, shipping country and delivery time, the more faster the more higher shipping rates, each virant is different there has a different way for shipping.

Thus for small package(under 2kg) dropshipping ShipAnt mainly ship via 4PX and Yunexpress as they usually deliver from China to EU and USA in 7 to 15 days, stable and cost effective, you can inquire ShipAnt shipping rates.

What are the countries you can ship from China2021-01-04T07:13:52+00:00

ShipAnt could ship from China to worldwide countries if the shipping cost allowed. Due to the eCommerce scale and shipping cost issue, currently we mainly ship from China to ePacket deliver countries, which mainly include UK, EU, North America, Middle East, Southeast Asia countries, you can take a look at the shipping countries via different ways listed on ShipAnt Shipping channel.

How to private label and brand packaging my products2021-01-04T07:04:49+00:00

You can check ShipAnt Private label and branding service, we will need you have at least 500 orders per month to start private label and brand packaging.

When you planning private label dropshipping, you will need to provide the label and packaging design, material, size for us to quote from the printing factory.

No matter you want private label, tag, sticker, box, card, letter, envolope, bag or other packagings, They all have 1000 to 5000 pcs MOQ, and the factory charges high prototype fee for sample. Thus we suggest you start private label dropshipping with at least 500 orders per month.

What payment terms you offer2021-01-04T06:56:42+00:00

Currently ShipAnt mainly accept Wechat, Alipay for Yuan currency, Payoneer, Transferwise for USD and EUR currency, Westunion and Moneygram for USD currency.

How to reduce 1688 Taobao dropshipping time to 5 to 8 days2021-01-04T06:54:32+00:00

ShipAnt could help you maximumly reduce the dropshipping delivery time from 1688 Taobao, however, if you want to reduce dropshipping time to 5 to 8 days you may need to optimize your dropshipping mode as you may need to wholesale goods from 1688 Taobao and store in ShipAnt warehouse, in this case we can save delivery time and processing time to help you ship orders from China.

If you only have very few items in your store with stable sales, you can wholesale from 1688 at cheaper price and stock in ShipAnt warehouse, we can ship the same day once you have orders, it greatly help you reduce the delivery time. If you have multiple items in your store, then you can stock the best seller producets, that’s the same.

Also you can offer paid courier service in your store, DHL FedEx also could deliver worldwide within 3 to 5 days, however, the product cost in your store should be higher.

How long time does 1688 Taobao dropshipping take vs Aliexpress2021-01-04T06:45:03+00:00

Generally 1688 Taobao suppliers take 3 to 4 days to deliver the products to ShipAnt warehouse if they have stock, ShipAnt warehouse takes 1 to 2 days to process the orders and ship from China, the small package line usually takes 5 to 15 days ship from China to UK, EU and USA, Canada etc.

Compared to Aliexpress standard shipping, dropshipping from 1688 Taobao usually faster during the pandemic period.

How to estimate dropshipping cost from 1688 Taobao2021-01-04T06:38:25+00:00

Basically there are 4 kinds of cost when you dropship from 1688 Taobao, product cost, domestic shipping cost, service fee and international shipping cost.

The product cost you can see directly on the dropshipping supplier product page, domestic shipping cost is the shipping cost for product ship from supplier to agent warehouse, it usually listed on the product page, service fee is a fixed fee charged by ShipAnt for the dropshipping service we offered, international shipping cost is the product ship from China to clients home.

When you need to estimate dropshipping cost, you will need to confirm the above 4 costs with ShipAnt, then you will know the dropshipping profit margin.

How much service fee ShipAnt charges for order fulfillment2021-01-04T06:32:27+00:00

ShipAnt charges order fulfillment service fee on order quantities, basically the service fee related to SKU quantities and order quantities. The more SKUs, the longer time ShipAnt warehouse spent on QC, the higher service fee, the more orders the cheaper service fee.

ShipAnt starts 100 orders minimum per month, clothing category we charge higher service fee as it usually has more SKUs and takes longer time for warehouse processing. Other product categories usually cheaper.

What’s the MOQ orders for ShipAnt order fulfillment service2021-01-04T04:02:43+00:00

ShipAnt want to grow together with our partners, however, we will also need to cover the cost of our service as the order fulfillment procedure is complicated and cost is high if dropshippers have very few orders. Thus ShipAnt requires minimum 100 orders per month.

How to source cheap dropshipping suppliers on 1688 Taobao2021-01-04T03:47:45+00:00

There are usually 2 ways to source products on 1688 Taobao, photos and keywords search. With photo search on 1688 Taobao you may find exactly the same product dropshipping suppliers, with keyword search you may need to take more time to filter and optimize your keywords, then you can sort by price to find cheaper suppliers.

However, when we dropship from 1688 Taobao price isnt the only criterion, quality should be also concerned. Due to the large number of sellers on 1688 taobao, the competition is sufficient and the price closely related to product quality, thus when we filter suppliers we should focus on the product sales, secondary purchase rates, product reviews etc. instead of price only.

How to dropship from 1688 Taobao2021-01-04T03:34:27+00:00

Currently dropshippers may have language, payment, quality, shipping and other issues dropship from 1688 Taobao directly due to the 2 platforms mainly focus on China market. The whole 1688 Taobao process is complicated for dropshippers caused time and money cost very high.

ShipAnt provides one step 1688 Taobao dropshipping service include sourcing, purchasing, QC, label branding, repacking, barcode, inventory and warehousing, pick pack, shipping and tracking upload as well as aftersale etc. With ShipAnt agent service you can easily dropship from 1688 Taobao and focus on your store marketing activities to save cost.

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